Privacy Policy

As of: October 2025, version 1.3

With this privacy policy, we inform you which personal data we process in connection with our activities and services, including our website www.insulininsiders.com. In particular, we explain for what purpose, how, and where we process which personal data and inform you about the rights of data subjects.

Additional privacy policies as well as legal documents such as general terms and conditions or participation conditions may apply to individual or additional services.

We are subject to the Swiss Federal Act on Data Protection (FADP/DSG) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union. The European Commission has recognized Switzerland as providing an adequate level of data protection.

1. Contact address

Responsible for the processing of personal data:

Nadine Sommer Coaching (company) – Insulin Insiders (brand)
Am Giessenpark 15
8600 Dübendorf
Switzerland

Email: admin@insulininsiders.com
Phone: +41 (0)76 720 43 43

Please note that, in individual cases, other controllers may be responsible for specific data processing activities.

2. Definitions and legal bases

2.1 Definitions

Personal data means any information relating to an identified or identifiable natural person. “Processing” includes any handling of personal data, e.g. collecting, storing, using, adapting, disclosing, or deleting.

2.2 Legal bases

We process personal data in accordance with the Swiss Data Protection Act (DSG) and, where applicable, the GDPR, based on the following legal bases:

Art. 6(1)(b) GDPR – contract and pre-contractual measures
Art. 6(1)(f) GDPR – legitimate interest
Art. 6(1)(a) GDPR – consent
Art. 6(1)(c) GDPR – legal obligation
Art. 6(1)(d) GDPR – vital interests

The Swiss DSG applies to persons resident in Switzerland; for persons from the EU or EEA, the GDPR additionally applies.

3. Type, scope, and purpose

We process personal data in order to provide our services in the areas of coaching, online courses, webinars, programs, and digital content in a secure, user-friendly, and reliable manner.

This includes in particular:

Inventory and contact data (name, email address, phone number)
Contract and payment data (via Ablefy, Stripe, PayPal)
Content and communication data (e.g. messages, notes, chat histories)
Usage, metadata, and tracking data (via Google Analytics, ActiveCampaign, Meta Ads, Jetpack)
Course booking and administration data (via Ablefy)

Data is processed only as long as necessary for the respective purpose or as required by law. After that, it is deleted or anonymized.

We may have personal data processed by contracted service providers who act solely on our behalf and with whom an appropriate data processing agreement (DPA) is in place.

4. Communication

We process personal data in order to communicate with you, e.g. by email, telephone, or via social media.

Email

If you contact us by email, your details (e.g. name, email, message) will be stored for the purpose of handling your inquiry.

The processing is carried out pursuant to Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(f) GDPR (legitimate interest in efficient communication).

WhatsApp

We use WhatsApp Business (WhatsApp Ireland Ltd., Ireland) for direct communication.

If you contact us via WhatsApp, your name, phone number, and message content will be processed.

Use is voluntary.

A data processing addendum (DPA) is in place with WhatsApp in accordance with the GDPR.

5. Data security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Transmission is encrypted (SSL/TLS). However, absolute security cannot be guaranteed.

6. Personal data abroad

We process personal data in Switzerland and in the EEA. Data may also be transferred to other countries, in particular to the USA and Canada (e.g. via ActiveCampaign, Google, Meta, Stripe, Manychat).

In doing so, we ensure that an adequate level of data protection is guaranteed, for example through standard contractual clauses (SCCs) or other suitable safeguards.

7. Rights of data subjects

Under the DSG and GDPR, you have the following rights:

Access: whether and which data we process
Rectification: correction of incorrect or incomplete data
Erasure: deletion of data (“right to be forgotten”)
Restriction: restriction of processing
Objection: in particular to direct marketing
Data portability: transfer in a machine-readable format
Withdrawal: withdraw consent at any time

To exercise your rights, please contact us at admin@insulininsiders.com.

8. Use of the website

We use cookies and similar technologies on our website to analyze usage, ensure security, and optimize our services.

Cookies and tracking

We use:

Functional cookies for basic website functions
Analytics cookies via Jetpack (Automattic Inc.) and Google Analytics
Marketing cookies via Meta Pixel and ActiveCampaign site tracking

Cookie banner / consent management

We use Cookiebot by Usercentrics to manage your consent for the use of cookies.

When you first visit our website, you will be asked for consent via a banner.

Your selection is stored locally and can be withdrawn at any time.

Usercentrics privacy policy: https://www.cookiebot.com/en/privacy-policy/

Deactivation

You can delete or disable cookies in your browser at any time. Without cookies, functionality may be limited.

Legal basis: Art. 6(1)(a) GDPR (consent) and Art. 6(1)(f) GDPR (legitimate interest).

9. Social media

We maintain profiles on platforms such as Facebook and Instagram.

The privacy policies of the respective providers apply:

Facebook: https://www.facebook.com/privacy/policy/
Instagram: https://privacycenter.instagram.com/policy/

For certain data processing activities, we are jointly responsible with Meta (Joint Controller Agreement):

https://www.facebook.com/legal/controller_addendum

10. Third-party services

We use selected third-party services from specialized providers in order to deliver our services and operate our website in a user-friendly, secure, and efficient manner.

Email marketing and automations

For sending emails, newsletters, and automations, we use ActiveCampaign (ActiveCampaign, LLC, 1 N Dearborn Street, 5th Floor, Chicago, IL 60602, USA).

A data processing agreement (DPA) is in place with ActiveCampaign.

Landing pages

We use Unbounce (Unbounce Marketing Solutions Inc., Vancouver, Canada) to create and optimize our landing pages.

The embedded forms are connected to ActiveCampaign.

Website & hosting

Our website is hosted by IONOS SE (Swiss branch office).

A data processing agreement is in place.

We use Jetpack (Automattic Inc., USA) for statistics and security functions.

Jetpack may use cookies and tracking technologies.

Web analytics and email services

We use Google Analytics and Google Workspace (Google Ireland Ltd., Ireland / Google LLC, USA) for web analytics and internal email communication.

A data processing agreement is in place with Google.

Appointment scheduling

We use Calendly (Calendly LLC, 271 17th St NW, Atlanta, GA 30363, USA) for online appointment booking.

Name, email address, phone number, and any additional information provided may be processed.

A data processing agreement is in place with Calendly.

Online meetings

We use Zoom (Zoom Video Communications, Inc., 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA) for online consultations, coaching sessions, and webinars.

Name, email address, IP address, and communication content may be processed.

A data processing agreement is in place with Zoom.

Payment processing and online products

Payments are processed via Stripe (Stripe Inc., 354 Oyster Point Blvd, South San Francisco, CA 94080, USA) or Ablefy (Ablefy Inc., EU).

Stripe acts as an independent controller.

Our digital products and courses are delivered via Ablefy.

Privacy policies:

Stripe: https://stripe.com/privacy
Ablefy: please insert the current Ablefy privacy policy link here if needed.

Advertising and social media tools

We use Meta Ads / Meta Pixel (Meta Platforms Ireland Ltd., Ireland) for advertising and conversion measurement.

We also use ManyChat (ManyChat, Inc., USA) for communication automations via Messenger and Instagram.

11. Final provisions

We may amend this privacy policy at any time. The current version published on our website shall apply.